Service Management

Optinuity

Optinuity® C2O provides a common enterprise-wide framework and IT middleware for the structured development, administration and execution of operations processes. By integrating and automating all stages of the support process lifecycle (i.e. creation, validation, documentation, execution, monitoring, and auditing) C2O customers are able to reduce production support staff, minimize process errors, speed process completion time, and increase application availability.

C2O Provides Integrated Process Lifecycle Management

When operations processes are accepted as complex dependent entities with an integral lifecycle, as opposed to a series of disparate functions performed by siloed disciplines, organizational optimization can be achieved. Optinuity(R) C2O software provides a comprehensive framework that addresses all stages of process lifecycle management including;

• Process Creation - quickly and easily design and validate processes and incorporate changes on-the-fly - even at run time!
• Process Administration - automatically document and securely store all processes. Support delegated creation and administration while enabling autonomous resolution.
• Process Execution - accommodate data-driven business dependencies as process conditions and dynamically alter, monitor and track process execution in real time.